Returns & Exchanges

At Atelie, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return or exchange it within 30 days of delivery.

1

Initiate Your Request

Log into your Atelie account and visit the 'Order History' section to select the items you wish to return and receive your prepaid shipping label.

2

Prepare the Package

Place the unworn items with original tags still attached into the original packaging to ensure the garments remain protected during transit.

3

Ship It Back

Affix the provided return label to your parcel and drop it off at any authorized courier location or schedule a home pickup through our portal.

4

Receive Your Refund

Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing